Last Updated: January 2024

Welcome, fellow e-bike enthusiast! At Cheap Components Store, we understand that building your dream e-bike requires quality components and peace of mind. Just like we’re passionate about helping you create the perfect DIY e-bike, we’re committed to ensuring your complete satisfaction with every purchase.

Our Return & Exchange Promise

We stand behind our e-bike components and offer a straightforward 15-day return policy from the date you receive your items. Whether you need a different controller, a battery with different specifications, or any other component that better suits your project, we’re here to help.

Quick Facts:
  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Processing: 5-7 business days after we receive your return

Step-by-Step Return Process

1 Contact Our Support Team
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
2 Wait for Authorization
Our team will review your request and provide a Return Authorization Number and shipping instructions within 24-48 hours.
3 Package Your Items
Carefully pack the items in their original packaging with all accessories, manuals, and documentation. Include a copy of your original invoice.
4 Ship to Our Address
Send your return package to:
Cheap Components Store Returns
2642 Cityview Drive
Philadelphia, PA 19103
USA
Be sure to include your Return Authorization Number on the outside of the package.
5 Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Cheap Components Store Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return: [List items with quantities] Reason for Return: [Please specify: wrong item, defective, changed mind, etc.] Preferred Resolution: [ ] Refund to original payment method [ ] Exchange for [specify replacement item] [ ] Store credit I confirm that the items are unused and in their original packaging with all accessories. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Refund Information

Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your returned items.

Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). The timing of when the refund appears in your account depends on your financial institution’s processing times.

Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error or defective products.

Exchange Information

Exchanges are subject to product availability. If the item you want is out of stock, we’ll contact you to discuss alternatives or issue a refund.

For exchanges, we’ll ship the replacement item once we receive your return. Expedited shipping options are available at an additional cost.

Important Exceptions

Due to safety and hygiene reasons, the following products cannot be returned or exchanged unless they arrive defective:

  • Batteries (due to shipping regulations and safety concerns)
  • BIENTÔT DISPONIBLES (upcoming products – special order items)
  • Opened or used electronic components
  • Items not in original condition, damaged, or missing parts
  • Products purchased as part of special promotions or clearance sales (unless defective)

Defective Items

If you receive a defective component, contact us immediately at [email protected]. We’ll arrange for a prepaid return shipping label and expedite your replacement at no additional cost.

International Returns

For our global customers (excluding some remote areas in Asia), return shipping costs are the customer’s responsibility. Please indicate “RETURNED GOODS” on the customs form to avoid additional charges. The declared value should match the refund amount.

Questions?

Our team of fellow e-bike enthusiasts is here to help! Contact us at:

Email: [email protected]
Address: 2642 Cityview Drive, Philadelphia, PA 19103, USA

We’re committed to making your DIY e-bike building experience as smooth and enjoyable as possible. Happy building! 🚴‍♂️