Welcome to Cheap Components Store! We’re here to help DIY e-bike enthusiasts like you get the most out of your projects. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to our passionate support team at [email protected].

Product Questions

What types of e-bike components do you offer?
We specialize in a wide range of e-bike parts, including Adult Trike Kits (with and without batteries), Bike Systems, Batteries, Controllers, Displays, and accessories like Brushes, Tools, and Cables. Our products cater to DIY builders looking for affordable, reliable components for upgrades or complete builds. Check out our menu for categories like “BIENTÔT DISPONIBLES” for upcoming items!
Are your products compatible with all bike types?
Most of our kits, such as Adult Trike Kits and Bike Systems, are designed for universal compatibility, but we recommend reviewing product descriptions for specific requirements. If you’re unsure, email us with your bike model for personalized advice.
Do you sell batteries separately, and are they safe for shipping?
Yes, we offer Batteries as standalone items. We use special safe packaging to ensure they arrive in perfect condition, complying with global shipping standards for delicate components.

Shipping and Delivery

What shipping options do you provide, and how long do they take?
We offer two main options:
– Standard Shipping: Via DHL or FedEx for $12.95 flat rate, delivering in 10-15 days after dispatch. Ideal for faster projects.
– Free Shipping: Via EMS for orders over $50, delivering in 15-25 days after dispatch. Perfect for budget-friendly builds.
Orders process in 1-2 business days, and all methods include tracking. Note: We ship globally but exclude some remote areas in Asia.
How can I track my order?
Once your order is dispatched, we’ll email you tracking information. You can monitor your package’s journey directly with our carrier partners (DHL, FedEx, or EMS).
What if I live in a remote location?
We ship worldwide but may not deliver to select remote areas in Asia. During checkout, enter your address to see if shipping is available. If you encounter issues, contact us for assistance.
Any tips to save on shipping?
Absolutely! Combine items like a Bike System with Battery, controllers, and accessories to reach the $50+ threshold for free shipping. It’s a smart way to build your dream e-bike while cutting costs.

Returns and Refunds

What is your return policy?
We offer a 15-day return policy from the date you receive your items. If you’re not satisfied, contact us at [email protected] to initiate a return. Items must be in original condition for a refund or exchange.
Who covers return shipping costs?
Customers are responsible for return shipping fees unless the return is due to an error on our part (e.g., wrong item shipped). We’ll guide you through the process to ensure it’s smooth and fair.

Payment and Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to protect your data.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track order history and save preferences for future builds. It’s quick and free!
What if my payment fails?
This can happen due to bank declines or incorrect details. Double-check your information, and if problems persist, try PayPal as an alternative. For help, email us with details.

General Support

How can I contact customer service?
Reach our e-bike passionate team at [email protected]. We’re here to assist with delivery questions, product advice, or any concerns. Our goal is to help you “Ride Further for Less”!
Where is your company based?
We’re located at 2642 Cityview Drive, Philadelphia, US 19103, serving DIY enthusiasts globally with affordable e-bike components.

Thank you for choosing Cheap Components Store! We’re excited to support your e-bike journey. Browse our curated selection and start upgrading your ride today. Happy building! 🚴‍♂️